Return & Exchange Policy

Happy customers, every time.

At MODL, we believe great gear should come with great support. We want you to love your gear and feel confident putting it to use, whether you're heading out on an adventure or finding new ways to use it every day.

If something isn't right, we're here to help. Reach out to us at hey@modl.com, and our team will work with you to find the best solution.

Returns

Changed your mind? No problem! We accept returns of new, unused items within 30 days of delivery.

To get started, simply email hey@modl.com with your order number and reason for the return. Our team will help you with the next steps.

A few things to keep in mind:

  • Returned items must be unused and in their original condition, with all included parts and accessories.

  • Please include the original packaging whenever possible and package your return carefully to prevent damage during shipping.

  • Customers are responsible for return shipping costs unless the return is due to an issue with the product or an error on our part.

  • Original shipping charges are non-refundable for standard returns.

  • Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days. Your bank or payment provider may take additional time to post the refund.

Exchanges

Need a different color or product? We're happy to help!

Email hey@modl.com with your order number and what you'd like to exchange. Our team will walk you through the available options.

Exchanges of new, unused items can be requested within 30 days of delivery. Customers are responsible for shipping the original item back to us, and we'll cover the cost of shipping the replacement.

Something wrong? We're here for you.

Our commitment to you doesn't end after 30 days.

If you experience a problem with your MODL gear, receive an incorrect item, or something doesn't meet your expectations, please reach out to hey@modl.com.

Whether it's troubleshooting an issue, replacing a part, or finding another appropriate solution, we'll do our best to make things right.

We review product concerns individually, including those involving gear that's already been used or is outside our standard return window. While these situations don't automatically qualify for a refund or replacement, we'll always give your concern thoughtful attention.

Your experience matters to us, and we're here to help.